FAQs - Frequently Asked Questions

Q. Which areas do you cover?

We restrict the size of the area we cover to ensure that we can maintain the high levels of service and speed of response that our customers have come to associate with AST Services. Currently we operate in the following areas. Berkshire, South & Central Buckinghamshire, Hertfordshire, Middlesex, North & West London (outside of the N & S Circular), North & West and Surrey.

Q. How long does it take to get a lift installed?

It varies depending on the type of stairlift you require. Basic straight stairlifts are normally installed within 1 or 2 days from your initial call. A brand new curved lift order will take 3-4 weeks.

Q. Will a stairlift fit my stairs?

The first stage in every job is for us to carry out a detailed survey of your staircase - this will determine whether or not a stairlift will fit. Once we have seen your staircase we will be able to advise you on the options available. See our "Bespoke Solutions" page for some examples of "awkward" staircases!

Q. Are my walls strong enough for a stairlift?

A common misconception is that stairlifts are fixed to the wall - this is not the case. All stairlifts are screwed directly to the staircase.

Q. Is there a maximum weight limit the stairlift can carry?

Yes, most stairlifts are rated to carry at least 18 stone/115Kg but we can supply models rated to 25 stone/158Kg.

Q. Do stairlifts breakdown?

Like all things mechanical they can go wrong and that is why you need a first class back up service. We offer a 24 hour emergency phone number to all our customers - if you experience a problem just call us and one of our engineers will assist you.

Q. I already have a stairlift, will you maintain it for me?

Providing it's a stairlift model that we support, then we do offer maintenance and breakdown service for customers own equipment. Please call us for details.

Q. Do you buy unwanted stairlifts?

Yes, we offer cash for most makes of unwanted stairlifts - please contact us for further information.