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Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

AST Services Limited is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data collection

AST Services Limited may collect personal information which we receive when:

  • you use our website

  • you use our services

  • you contact us or

  • you are a recipient of our services.

We may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact details

  • medical condition if claiming relief from Value Added Tax under group 14 of schedule 3 & 5 of the Vat Act 1983.

  • information required to provide you with a service, and details of our services that you have used

  • your company’s name, your position in the company; the company’s address, company’s email address and telephone number

  • your payment information such as credit or debit card details and bank account details.

Website cookies

Our website uses google analytics cookies to track visitor data. Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

Why do we collect this information?

We collect your personal information to:

  • provide you with services that you may request from us.

  • meet our legal and regulatory obligations.

How do we collect this information?

We collect personal information:

  • directly from customers: e.g. when a customer contacts us to enquire about our services, enters into a rental contract or purchases equipment or stairlift related services from us.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure

AST Services Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Third party access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.

Our Service Providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA.

How long do we keep personal information?

We will only retain customers’ personal information for as long as it is needed to carry out a particular purpose or meet a particular obligation. Medical information on VAT exemption forms will be retained for 7 years as required by H.M Customs & Excise.

Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You have a right at any time to stop us from contacting you for marketing purposes.

Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Access to personal information

To make a request to AST Services Limited for any personal information we may hold, we need you to contact us by writing to the address provided below:

AST Services Limited
Highlander, The Boatyard
Mansion Lane
Iver
Buckinghamshire
SL0 9RG

Or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018

How to contact us:

Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Or write to us at:

AST Services Limited
Highlander, The Boatyard
Mansion Lane
Iver
Buckinghamshire
SL0 9RG