01753 654 879
07973 669 115

Frequently Asked Questions

  • Which areas do you cover? +

    We restrict the size of the area we cover to ensure that we can maintain the high levels of service and speed of response that our customers have come to associate with AST Services Ltd. Currently we operate in the following areas. Berkshire, South & Central Buckinghamshire, Hertfordshire, Middlesex, North & West London, North & West Surrey and North-East Hampshire
  • How long does it take to get a lift installed? +

    It varies depending on the type of stairlift you require. Basic straight stairlifts are normally installed within 1 or 2 days from your initial call. A rented curved lift order can normally be fitted within a week of the survey.
  • Will a stairlift fit my stairs? +

    The first stage in every job is for us to carry out a detailed survey of your staircase - this will determine whether or not a stairlift will fit. Once we have seen your staircase we will be able to advise you on the options available. See our Bespoke Solutions page for some examples of "awkward" staircases!
  • Are my walls strong enough for a stairlift? +

    A common misconception is that stairlifts are fixed to the wall - this is not the case. All stairlifts are screwed directly to the staircase through the carpet. We use heavy duty wood screws to do this and not the large coach bolts used by some other companies, minimising the damage to the carpet.
  • Is there a maximum weight limit the stairlift can carry? +

    Yes, most stairlifts are rated to carry at least 19 stone/120Kg.
  • Do stairlifts breakdown? +

    Like all things mechanical they can go wrong and that is why you need a first class back up service. We offer a 24 hour emergency phone number to all our customers - if you experience a problem just call us and one of our engineers will assist you.
  • I already have a stairlift, will you maintain it for me? +

    Providing it's a stairlift model that we support, then we do offer maintenance and breakdown service for customers own equipment. Please call us for details.
  • Do you buy unwanted stairlifts? +

    Yes, we offer cash for some makes of unwanted stairlifts - please contact us for further information.
  • How are stairlifts powered and what happens in a power cut? +

    Our stairlifts operate on batteries that are charged from the house hold mains via a plug in transformer, all we need is a standard 3 pin socket, avoiding the need for expensive dedicated wiring. In the event of a power cut the stairlift will continue to operate on stored battery power.
  • Are stairlifts expensive to run? +

    Stairlifts use very little electricity, typically 2-3p per run which is less than boiling a kettle.
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